Rapid growth

Imagine a business being born creating services and applications that reach millions of users overnight.

The structure needed to maintain the quality of service provided, crucial to the success of the company, tends to be huge and complex. No matter how prepared it may be, the volume of activities and resources required to support such a structure will make it unfeasible for development and growth.

It was then that ITShare entered this process.

Managed service for monitoring the technological infrastructure

We provide a dedicated team 24 hours a day, 7 days a week that can monitor the performance of more than 600 servers in North America and Latin America from a dedicated room to monitor the panels and indicators of infrastructure and applications. , and act to correct any problems immediately.

And do not stop there. We create specific KPIs that identify in real time potential threats that can compromise the performance of services and systems.

That is, more than providing technologies, resources and improve internal processes, we provide all this managed service so that our client’s technical team focuses only on the company’s goal.
To us, it is the function of maintaining all the stability of the structure working, ensuring that the final customer receives a quality service.

✓ Constant optimization and modernization of the technological park;

✓ Estabilidade da infraestrutura;

✓ Quality of delivery of customer service at the tip;

✓ Technology team focused on development;

✓ First and second level service 24×7.

• Monitoring Tools: ZABBIX/Grafana;
• Tools for controlling tasks, tickets and service flow: JIRA (Atlassian);
• Tools for control of documentation and operating instructions: CONFLUENCE (Atlassian);
• Environments and operating systems involved:
  • Administration of operating systems Linux (Red Hat e Debian) e Windows;
  • Administration of servers and data in the cloud (Amazon AWS e Google Cloud);
    • Chef/Docker
    • Database: Mysql;
  • Programming tools PHP, Phynton e Java;